Free Essays on Operations Management

Seagate Technology is a leading provider of technology and products allowing people to store, access, and manage information. The company is the world’s largest manufacturer of disc drives, magnetic discs, and read-write heads. In addition, they are the leading developer of business intelligence software. With increasingly valuable role storage is playing in the computer industry and across the internet, Seagate continues to drive new solutions for this important market, which also includes the burgeoning opportunity for storage-centric consumer devices such as digital video recorders and internet TV. Seagate employs approximately 60,000 people worldwide and can be found around the globe. Their offices are located in Malaysia, Singapore, Northern Ireland, Thailand, and the USA. Seagate supplies their products and services to many companies in the computer and financial industry such as IBM, Compaq, Prudential Securities, and Bear Stearns. Their standards include the ISO certification, which is a registration to an internal standard for quality whose requirements are aimed at achieving customer satisfaction by preventing nonconformity at all, stages from design through servicing (seagate.com). ISO9000 certification is sought to demonstrate capability to Seagate’s customers and it’s mechanism for internal improvement. Seagate’s website (www.seagate.com) offers customers a convenient way to purchase products and view the latest innovative products in technology. Additionally, Seagate.com offers the latest company news and quarterly reports (seagate.com). It is clear that in order for Seagate to succeed in the market place today, they must have a website. Seagate.com continues to find ways for customers to have a close look at their company profile and purchase products quickly and effectively. Like most companies, the goal for Seagate’s operations management team is to create value for their customer (Russell 5). The ... Free Essays on Operations Management Free Essays on Operations Management Seagate Technology is a leading provider of technology and products allowing people to store, access, and manage information. The company is the world’s largest manufacturer of disc drives, magnetic discs, and read-write heads. In addition, they are the leading developer of business intelligence software. With increasingly valuable role storage is playing in the computer industry and across the internet, Seagate continues to drive new solutions for this important market, which also includes the burgeoning opportunity for storage-centric consumer devices such as digital video recorders and internet TV. Seagate employs approximately 60,000 people worldwide and can be found around the globe. Their offices are located in Malaysia, Singapore, Northern Ireland, Thailand, and the USA. Seagate supplies their products and services to many companies in the computer and financial industry such as IBM, Compaq, Prudential Securities, and Bear Stearns. Their standards include the ISO certification, which is a registration to an internal standard for quality whose requirements are aimed at achieving customer satisfaction by preventing nonconformity at all, stages from design through servicing (seagate.com). ISO9000 certification is sought to demonstrate capability to Seagate’s customers and it’s mechanism for internal improvement. Seagate’s website (www.seagate.com) offers customers a convenient way to purchase products and view the latest innovative products in technology. Additionally, Seagate.com offers the latest company news and quarterly reports (seagate.com). It is clear that in order for Seagate to succeed in the market place today, they must have a website. Seagate.com continues to find ways for customers to have a close look at their company profile and purchase products quickly and effectively. Like most companies, the goal for Seagate’s operations management team is to create value for their customer (Russell 5). The ... Free Essays on Operations Management OPERATION AND OPERATIONS MANAGEMENT All organizations have operations.† A manufacturing company may conduct operations in a foundry, mill, or factory. Our interest is in the management of operations, or operations management (OM), including the usual management cycle of planning, implementing, and monitoring/controlling. The driving force for OM must be an overriding goal of continually improving service to customers, where customer means the next process as well as the final, external user.  § Since there is an operation element in every function of the enterprise, all people in all jobs in every department of the organization should team up for improvement of there own operations management elements. Teaming Up with Customers What happens when suppliers and customer are disconnected? Consider design work, for example. Whether we speak of goods or services, time- and distance separation in the supplier-customer connection invites trouble. Question: â€Å"What’s your Job?† Question: â€Å"But isn’t your job to serve the customer?† In grocery stores, where the supplier-relationship is immediate, the operations manager system is hard pressed to maintain a customer focus. The customer is the next process, or where the work goes next. A buyer’s customer is the associate in the department to whom the purchased item goes; a cost accountant’s customer is the manager who uses the accounting operations-where the design will be produced or the service provided. It is also clear that throughout the organization, people not only have customers, they are customers. Let’s turn our attention to what customers want. A Short List of Basic Customer Wants The requirement is a recipient’s or customer’s view of a good or service. A close partnership with the customer’s actual requirements. A close partnership with the customer helps create good specifications, increasing the supplier’s ability to f ulfill the customer’s needs. What else d...